Clear, Kind and Candid: Mastering Feedback Conversations in Nursing
Build trust. Support growth. Strengthen relationships.
This 1.0 contact hour, on-demand course offers a practical path forward.
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You entered nursing to make a difference...
You are not just giving feedback.
You are shaping how people experience growth, trust, accountability and their place within a team.
As a nurse, leader, or educator, you influence how feedback is given, received, and understood every day.
And yet…
In today’s healthcare environments:
• Feedback can feel uncomfortable or risky
• Conversations are often delayed or avoided
• Concerns are softened—or not voiced at all
• Feedback is experienced as criticism rather than support
And even when intentions are good, the impact is not always what we intended or hoped.
This is where the gap lives.
Not in caring.
Not in professionalism.
But in how feedback is understood and practiced within relationships and within culture.
systems.
Most people think feedback is about what to say and how to say it.
But that’s only part of the story.
Feedback is not just communication.
It is a relational experience.
And over time, it becomes a cultural signal.
The result when the gap goes unaddressed:
• Feedback is avoided or delayed
• Defensiveness replaces curiosity
• Trust erodes, quietly, over time
• Learning slows
• Small issues become larger problems
This course addresses that gap, at its foundation.
What This Course Is About
Clear, Kind and Candid: Mastering Feedback Conversations in Nursing is a 1.0 contact hour, on-demand webinar designed for:
• Nurse leaders shaping team culture
• Nurses navigating peer and interdisciplinary interactions and relationships
• Faculty preparing student learning and professional development
This course addresses the broader communication systems that shape safety, teamwork, and outcomes across healthcare environments.
This is not a “how to give feedback” course. It is relational and leadership work.
While many courses focus on scripts or delivery techniques, this course focuses on how feedback is experienced, how it impacts relationships, and how it shapes culture over time.
Through a practical, evidence-informed approach, you'll learn how to:
• Give feedback that is clear, respectful, and grounded in shared purpose
• Receive feedback with openness, reflection, and professional confidence
• Reduce defensiveness and support growth-oriented dialogue
• Recognize barriers at individual, team, and organizational levels
• Use structured frameworks (Ask–Tell–Ask, Pendleton, R2C2) effectively
• Foster psychological safety while maintaining accountability
Why this matters
When feedback improves:
• Trust strengthens
• Learning accelerates
• Performance improves
• Communication becomes more honest and effective
• Teams become more resilient and aligned
Feedback is not just a conversation.
It is a driver of culture.
What makes this course different?
Unlike traditional feedback training, this course:
• Reframes feedback as relational and culture-shaping—not transactional
• Addresses both giving and receiving feedback
• Integrates evidence-based frameworks with real-world application
• Focuses on psychological safety and accountability
• Provides language and strategies you can use immediately
Course Experience
• One contact hour
• On-demand, self-paced webinar (60 minutes) with immediate access
• Recorded presentation with slides and guided reflection
• Downloadable workbook included
• Post-test and evaluation required for contact hour
Key Takeaways
By the end of this course, you will be able to:
• Describe the characteristics of effective and ineffective feedback in healthcare and academic settings.
• Analyze common barriers at the individual, unit/team and organizational level, to giving and receiving feedback.
• Develop a plan to incorporate 1-2 strategies for giving and receiving feedback into their current practice.
Imagine Leaving With...
✓ Greater confidence in feedback conversations
✓ Language that supports clarity and respect
✓ Strategies to reduce defensiveness and tension
✓ Stronger trust and collaboration within teams
✓ A more intentional and confident professional voice
Ready to approach feedback with clarity, confidence, and purpose?
If you want to shift from dreading and avoiding feedback to engaging in clear, relational conversations that build trust and support growth, this course will meet you there.
Enroll today for $29 and earn 1.0 contact hours. Immediate access. Learn on your schedule.
1.0 Contact Hour For RNs, LPNs, APRNs:
Maureen Metzger is approved as a provider of continuing nursing education by the Florida State Board of Nursing. This course offering is approved for 1.0 contact hours applicable for APRN, RN or LPN relicensure. Florida State Board of Nursing Provider Number: 50-53447.
Course Description:
Clear, Kind and Candid: Mastering Feedback Conversations in Nursing is a 1.0 contact hour, on-demand webinar designed for nurse leaders, clinical nurses, and educators who want to reframe feedback as a relational, growth-promoting practice, rather than a punitive or uncomfortable task.
Feedback is a constant in nursing practice, and the way it is experienced can either strengthen relationships and learning or quietly erode trust over time.
In many clinical and academic environments, feedback is approached with hesitation. Conversations are delayed, softened, or avoided altogether, not because nurses lack commitment, but because they have not been supported in developing a clear, relational approach to feedback.
Over time, this creates challenges in how feedback is understood, delivered, and received within the context of real relationships and real work. And if unaddressed can undermine confidence, team cohesion and a culture of thriving.
Through an evidence-informed, practical approach, this webinar helps nurses and nurse leaders move beyond uncertainty and into more intentional, effective feedback conversations.
Participants explore common barriers such as fear, hierarchy, time pressure, and past experiences and learn how to approach feedback in ways that support both growth and connection.
Rather than focusing solely on what to say, this course focuses on how feedback functions within relationships and how to use it intentionally to support stronger teams, more confident communication, and meaningful professional growth.
By the end of the course, participants will leave with greater confidence, actionable tools they can apply immediately, and a deeper understanding of communication in general, and feedback in particular, as a powerful clinical, educati and leadership intervention.
"It's not the load that breaks you down.
It's the way you carry it."
Lena Horne
Meet Your Guide
Maureen Metzger, PhD, RN, is a nurse, educator, and professional coach with more than four decades of experience in healthcare. Her work focuses on communication, decision-making, and helping nurses and leaders engage in meaningful, effective interactions in complex environments.
Her clinical background includes extensive work with patients and families facing advanced chronic illness. She is a nurse scientist whose research focused on communication, decision-making, and interventions that empower individuals to participate meaningfully in care.
An award-winning educator and trusted coach to nurses, nurse leaders, and educators nationwide, Maureen integrates evidence-based practice, coaching psychology, and deep respect for the relational heart of nursing.
Her work is grounded in a simple belief: nurses deserve to thrive while doing meaningful work.
Contact her at [email protected]
